Account Director

Atlanta
Account Management
About The Position

Fetcherr builds responsible AI that transforms market complexity into measurable profit growth. At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets. Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.While Fetcherr initially focused on the airline industry, the company is now expanding into additional verticals, bringing its dynamic AI-driven optimization capabilities to new industries such as travel, mobility, retail, e-commerce, and beyond.

We're is seeking a highly motivated and client-focused Account Director to manage strategic relationships with key customers across multiple verticals. This individual will serve as the primary point of contact for assigned accounts, ensuring:

  • Exceptional client satisfaction, 
  • Commercial performance.
  • Alignment between Fetcherr’s product suite and each client’s business objectives.

Key Responsibilities:

  • Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
  • Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities.
  • Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives.
  • Support contract renewals and commercial discussions, working closely with internal stakeholders to deliver mutually beneficial outcomes.
  • Coordinate with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution.
  • Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement.
  • Represent the client’s voice internally to influence product development and service enhancements.
  • Willingness to travel for client meetings, QBRs, or industry events.
Requirements
  • 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships.
  • Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels.
  • Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders.
  • Analytical thinker with the ability to derive insights from data and drive strategic conversations.
  • Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus.
  • Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries – advantage
  • Experience working with enterprise clients – advantage

What Fetcherr Offers:

  • Competitive salary and performance-based incentives.
  • A comprehensive benefits package, including professional development opportunities.
  • The opportunity to work with cutting-edge AI technology across multiple industries.
  • Flexible work options, including remote opportunities.
  • A collaborative and inclusive workplace culture.

Join Fetcherr and help shape the future of airline revenue management through innovation and partnership.


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