Fetcherr builds responsible AI that transforms market complexity into measurable profit growth.
At the core of the company is the Market Model - a proprietary AI-powered model delivering accurate, granular demand predictions with 96% forecast accuracy and real-time decision intelligence for commercial teams. Built on a glass-box architecture, it uses market data - not personal data - with full transparency into logic and outcomes. First deployed in global aviation, the technology is industry-agnostic and scales across volatile markets.
Fetcherr delivers a consistent average profit uplift of 7%, with corporate partners including Delta, Virgin Atlantic, WestJet, Viva, and Azul.
We are looking for a proactive, experienced, and strong-minded IT Team Lead to build, lead, and elevate our global IT function. In this role, you will lead a team of IT professionals responsible for supporting our workforce worldwide, while designing, maintaining, and scaling our core infrastructure, SaaS ecosystem, and security systems.
You will combine hands-on technical expertise with strategic vision and leadership—driving IT operational excellence, scaling internal processes, managing vendor relationships, and ensuring an exceptional user support experience across the organization.
Key Responsibilities:
Leadership & Strategy
- Lead & Mentor: Manage, coach, and develop the IT support and systems team, fostering a high-performance, user-centric culture.
- IT Operations & Scaling: Set IT strategy, policies, and operational workflows to support company growth across global office locations and remote environments.
- Project Management: Plan, execute, and oversee complex, cross-departmental IT projects, system migrations, and infrastructure upgrades.
- Budget & Vendors: Manage IT procurement, vendor relationships, hardware/SaaS licensing, and budget allocation to optimize IT expenditure.
Infrastructure, Systems & Security
- System Architecture: Oversee the architecture, configuration, and security of company IT infrastructure, SaaS applications (Google Workspace, M365, Atlassian, MDM), and network security systems.
- Reliability & Security: Ensure system uptime, data privacy, disaster recovery readiness, and adherence to information security standards.
- Asset & Lifecycle Management: Drive global hardware/software asset management, automated deployment workflows, and lifecycle tracking.
Service Delivery & Governance
- Support Excellence: Define and monitor IT SLAs, support queues, and escalation pathways to resolve complex technical issues swiftly.
- Documentation & Compliance: Establish and maintain comprehensive IT documentation, compliance protocols, user guides, and IT onboarding/offboarding processes.