Customer Success Program Manager

Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a motivated and experienced Customer Success Program Manager to join our growing team at Fetcherr. In this role, you will lead the planning and coordination of strategic customer programs, working closely with enterprise clients and internal teams including Product, R&D, Data, Project Management, and Account Management. You will be responsible for translating product scope and customer needs into structured execution plans, ensuring alignment, visibility, and readiness across the organization.

This is a customer-facing, cross-functional role that combines program ownership with long-term engagement with strategic accounts.

Responsibilities:

• Lead cross-functional planning for strategic customer programs, based on defined product scope and client needs.
• Translate product definitions and customer input into cohesive execution plans, including scope, timelines, dependencies, milestones, and responsibilities.
• Maintain direct and ongoing communication with enterprise customers to align on goals, clarify requirements, and ensure transparency throughout the program lifecycle.
• Align internal stakeholders (Product, Data, R&D, Project) around shared objectives and clear delivery expectations.
• Identify risks, resource needs, and sequencing constraints; collaborate with project managers to validate timelines and implementation feasibility.
• Keep documentation up to date using tools such as Jira, Confluence, and shared planning systems.
• Serve as an operational partner to product and account teams, helping ensure readiness for delivery and internal alignment.