Fetcherr, innovators in deep learning, e-commerce, and digitization, is transforming traditional systems through cutting-edge AI technology. Our core technology - the Large Market Model (LMM) - is a sophisticated AI engine that predicts demand and market trends with remarkable precision, enabling powerful real-time decision-making. Having made our mark initially in the airline industry, we're now expanding our dynamic AI-driven solutions to transform multiple sectors.

We are looking for a proactive and passionate IT Specialist to organize, maintain, and support our company's IT systems and provide outstanding support to our employees worldwide. You will be responsible for administering internal assets, software, and hardware while ensuring the seamless operation of all IT systems. Additionally, you will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment.

Responsibilities :

• Set up and maintain company IT infrastructure, SaaS applications, and security systems
• Ensure systems reliability and secure data management
• Install, configure, and maintain hardware and software across the organization
• Perform system monitoring, updates, and troubleshooting as needed
• Provide responsive technical support to team members worldwide
• Resolve technical issues quickly to minimize disruptions
• Document IT processes, create user guides, and track company assets
• Coordinate with vendors and handle technology purchases
• Manage IT projects across departments

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Come and be part of our growing IT team. We are looking for a proactive and skilled IT and Helpdesk Administrator to manage, maintain, and support our company's IT systems and provide outstanding helpdesk support to our employees worldwide. You will be responsible for administering internal assets, software, and hardware while ensuring a seamless operation of all IT systems. Additionally, you will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment. 

Responsibilities

• Manage IT infrastructure, SaaS, security & user access
• Global technical support & ticketing system
• Systems monitoring, updates & troubleshooting
• Hardware/software installation & maintenance
• IT documentation, process guides & asset tracking
• Vendor management & procurement
• Cross-departmental IT project support

About Fetcherr: 

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions. 

We are seeking a talented and experienced Team Lead to guide our LLM Engineering team. You will be responsible for leading a team of highly skilled engineers in developing and implementing applications using cutting-edge LLM models. The ideal candidate is a self-driven, motivated, and independent thinker with a proven track record of leading successful teams and a passion for learning new technologies. 

Responsibilities: 

• Lead and mentor a team of LLM Engineers, fostering a collaborative and innovative environment. 
• Oversee the development and implementation of LLM models and applications. 
• Drive research and experimentation to identify and evaluate new approaches for improving model accuracy and performance. Collaborate with cross-functional teams, including business stakeholders, data engineers, and software developers, to ensure alignment and successful project delivery. 
• Communicate technical findings and insights to non-technical stakeholders, including executives and other decision-makers. 
• Establish and maintain best practices for LLM development, including coding standards, testing, reproducibility, and version control. 
• Contribute to the strategic direction of the LLM Engineering team, identifying opportunities for innovation and improvement. 

Fullstack LLM Developer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a seasoned Fullstack Developer with a strong background in building scalable frontend applications using Angular and robust backend solutions with Python, GraphQL and LLM Frameworks.

The ideal candidate will have a minimum of 4 years of experience in Angular and Python development. Experience with infrastructure creation and working on large language model (LLM) systems is a significant advantage.

Key responsibilities:

• Design, develop, and maintain scalable frontend applications using Angular that enhance user engagement and experience.
• Build and optimize backend systems with Python and GraphQL to ensure high performance and reliability.
• Collaborate with cross-functional teams, including designers, product managers, and other developers, to define and implement innovative solutions.
• Develop and maintain infrastructure to support LLM systems, ensuring scalability, security, and performance.
• Implement best practices for code quality, testing, and deployment.
• Troubleshoot and resolve issues across the full stack, ensuring minimal downtime and optimal performance.
• Stay current with industry trends and emerging technologies to integrate new ideas and enhancements into the product.

Devops Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a DevOps Engineer to help us grow our DevOps team and build functional systems that improve the customer experience, be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs. The ideal candidate will have a solid background in software engineering and be familiar with Ruby or Python, and will work with developers and engineers to ensure that software development follows established processes and works as intended.

Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

The Head of Program at Fetcherr will oversee multiple high-impact programs, ensuring alignment with company strategy and objectives. This leadership role involves driving execution across complex, cross-functional initiatives, managing interdependencies, and fostering collaboration between R&D, product, and business teams. The Program Director will also play a critical role in stakeholder communication, risk management, and direct team management to ensure the seamless delivery of Fetcherr’s AI-driven solutions.

Key Responsibilities:

• Direct Team Management: Build, lead, and mentor a team of program and project managers, fostering a high-performance culture.
• Strategic Oversight: Lead the planning and execution of complex, multi-project programs that align with Fetcherr’s business goals.
• Cross-Functional Leadership: Manage coordination between R&D, product, and business teams to ensure seamless execution.
• Stakeholder Engagement: Act as the key liaison between internal teams, executive leadership, and external customers, ensuring transparency and alignment.
• Program Execution & Risk Management: Proactively identify risks, develop mitigation strategies, and ensure program success within scope, time, and budget constraints.
• Performance Optimization: Establish and track KPIs, continuously assessing program impact and making data-driven adjustments.
• Process Improvement: Implement best practices for program and project management, optimizing workflows for efficiency and scalability.

Fetcherr, innovators in deep learning, e-commerce, and digitization, is transforming traditional systems through cutting-edge AI technology. Our core technology - the Large Market Model (LMM) - is a sophisticated AI engine that predicts demand and market trends with remarkable precision, enabling powerful real-time decision-making. Having made our mark initially in the airline industry, we're now expanding our dynamic AI-driven solutions to transform multiple sectors.

We are seeking a Technical Project Manager to lead and coordinate cross-functional projects involving our Data, AI, Application, Development, and DevOps teams. This role is essential for driving a horizontal, squad-based organizational structure, ensuring seamless collaboration across departments by breaking down traditional silos. You will structure and align squad teams around dedicated customer projects, foster cross-team synergy, and ensure smooth execution from planning to delivery.

In addition, you will serve as a key interface between internal development teams and program teams, ensuring that business and product development requirements are properly gathered, analyzed, and translated into actionable tasks for the technical teams.

Responsibilities:

•  Lead and organize squad teams consisting of Data, AI, Application, Development, and DevOps experts to drive cross-functional project execution.
• Implement and manage a horizontal squad structure, ensuring seamless collaboration across departments rather than siloed workflows.
• Define squad responsibilities, align team members with project goals, and optimize workflows to enhance efficiency.
• Act as a bridge between internal development teams and program teams, ensuring clear and structured communication of requirements.
• Work closely with program managers, product teams, and Solution Architects to collect and define development requirements.
• Ensure technical teams (Data, AI, Application, Development, and DevOps) properly analyze and break down requirements into executable tasks.
• Facilitate communication and synchronization between squads, ensuring all teams work toward shared objectives.
• Monitor project progress, present project gantt ,proactively identify risks, and resolve dependencies between squads.
• Generate squad performance reports, manage risks, and drive process improvements.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a highly skilled and analytical Senior FP&A Analyst to join our growing team at Fetcherr. In this role, you will take ownership of FP&A activities, including financial planning, budgeting, forecasting, KPIs, and market analysis. Your insights will play a key role in shaping our financial strategy, optimizing business performance, and ensuring the company achieves its financial objectives. You will report directly to the SVP of Finance.

As a key finance team member, you will collaborate cross-functionally to provide data-driven insights and strategic recommendations to senior leadership. You will lead financial planning processes, enhance operational efficiency, and support decision-making through comprehensive financial analysis and reporting.

Key Responsibilities:

• Lead the development and management of financial models, forecasts, and budgets to support the company’s strategic goals.
• Oversee monthly, quarterly, and annual FP&A activities, including variance analysis and KPI reporting.
• Develop and optimize financial reporting processes to ensure accuracy, efficiency, and transparency.
• Design and maintain BI dashboards to improve financial visibility, reporting, and decision-making.
• Provide strategic financial insights and recommendations to senior leadership by analyzing financial performance, identifying trends, and supporting data-driven decision-making.
• Collaborate with department heads and business units to understand financial needs and recommend actions to enhance business results and mitigate risks.
• Conduct thorough market research and industry analysis to identify growth opportunities, assess alignment with company goals, and develop strategic recommendations based on economic insights.

Data Science Analyst

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Science Analyst to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Science Analyst

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Science Analyst to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Science Analyst

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Science Analyst to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Data Scientist - Deep Learning Based Demand Forecasting

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist with a strong focus on Deep Learning based solutions to help us grow our advanced analytics team's capabilities and develop advanced demand forecasting tools. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcherr is seeking a Solution Architect who will be responsible for designing and overseeing the technical vision of our ML-based pricing solutions. You'll analyze business requirements, create architectural designs, and ensure seamless integration between our ML models and client systems. This role requires both deep technical expertise and strong business acumen to deliver scalable solutions that solve complex pricing challenges for our airline partners. As a customer-facing role, you will serve as the technical bridge between our clients and internal development teams.

Key Responsibilities:

• Design high-level solution architectures that integrate our ML models between development teams and with client systems
• Lead technical discovery sessions and create detailed implementation roadmaps
• Troubleshoot and resolve pricing anomalies through ML model analysis
• Drive technical decisions while collaborating with Project Managers, Product teams, and Developers
• Ensure solutions meet performance, scalability, and security requirements
• Provide technical consultation and maintain strong client relationships
• Track model performance and tailor solutions to improve performance based on client feedback
• Work directly with customers to review model performance and feature delivery in order to guide internal developments for improving Fetcherr's product
• Present complex technical solutions to both technical teams and business leadership in a clear, compelling manner

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for an Algorithm Engineer to join our team and help design, develop, and optimize data-driven algorithms for complex decision-making problems. The ideal candidate has strong analytical skills, a deep understanding of algorithmic development, and experience working with large datasets and optimization techniques.

Responsibilities

• Research, design, and develop algorithms for data-driven decision-making and optimization
• Work with large-scale datasets, developing efficient data structures and processing techniques
• Implement and optimize mathematical models, heuristics, and machine learning algorithms
• Collaborate with data scientists and engineers to integrate algorithms into production systems
• Ensure performance, scalability, and robustness of deployed algorithms

Machine Learning / Deep Learning Engineer

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are seeking a talented senior machine learning engineer / data scientist to help us advance our machine learning capabilities. The ideal candidate should be a self-driven, motivated, and independent thinker who is passionate about using data and machine learning to drive business outcomes.

Responsibilities:

• Develop and implement cutting-edge machine learning models and algorithms for demand forecasting applications.
• Conduct research and experimentation to identify and evaluate new approaches for improving model accuracy and performance.
• Collaborate with cross-functional teams, including business stakeholders, data engineers, and software developers, to deploy and maintain machine learning systems in production.
• Mentor and train junior team members, promoting best practices and fostering a culture of continuous learning and improvement.
• Communicate technical findings and insights to non-technical stakeholders, including executives and other decision-makers.

Data Scientist

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist to help us grow our advanced analytics team's capabilities. The ideal candidate is a data scientist with a relevant experience who is self-driven, motivated, independent and sharp.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We're looking for a Data Scientist / Python Data Developer to help us grow our data science team's capabilities. The ideal candidate is a data developer with a relevant experience who is self-driven, motivated, independent, and sharp.

You will take an active part in all development phases, including research, design, development, testing and deployment using technologies like Python, Docker, Airflow, Kubernetes and more.

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for a highly skilled and innovative Senior Product Manager to join our expanding product team at Fetcherr. In this role, you will lead the company's core innovative product, implement and adapt it to solve complex customer problems and create an intuitive and awesome experience for airlines. You will be responsible for our customers’ product experience, creating roadmaps and leading innovation while working closely with sales, marketing and software development teams throughout the development lifecycle.

Responsibilities:

• Execute the company’s product roadmap, creating breakthrough products in the airline industry.
• Collaborate with engineering and design teams to define features and create intuitive user experiences.
• Conduct user research and gather customer feedback to inform product decisions.
• Lead all product aspects for customer accounts, adapting and implementing our generic products to fit specific customer needs.
• Travel to customers’ sites, representing Fetcherr and fostering innovation and a collaborative product experience.
• Monitor product performance and iterate based on data-driven insights.==

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

The Director of R&D at Fetcherr will act as a senior technical authority, particularly in the realm of data and development. This position combines managerial expertise, technical leadership, and strategic vision to ensure the company’s R&D efforts align with business goals. You will collaborate with customers, and take ownership of initiatives that improve data quality, optimize development processes, and reduce cloud costs.

Responsibilities:

Strategic Leadership:

• Senior technical authority in data, analytics & architecture
• Lead R&D team with VP R&D
• Drive innovation & change management
• Improve processes for company-wide impact

Technical & Process Excellence:

• Design, oversee, and refine development processes to increase efficiency and reliability.
• Take ownership of data quality, including QA, validation, and analytics processes.
• Drive cloud cost reduction initiatives
• Lead the creation of technical design documents (TDDs) and ensure best practices.

Customer Collaboration

• Work directly with customers to understand their needs and align product development with real-world challenges.
• Serve as a key technical representative, translating customer requirements into actionable R&D strategies.

Team and Cross-Functional Collaboration

• Manage and collaborate with remote teams, ensuring effective communication and productivity.
• Partner with data scientists, engineers, and product teams to deliver scalable and impactful solutions.
• Champion a hands-on, analytical culture within the R&D department.

Fetcherr experts in deep learning, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

As a Data Architect, you will play a key role in designing, optimizing, and scaling Fetcherr’s data architecture. You will work closely with our data engineers, data scientists, and AI teams to ensure efficient data storage, processing, and usage. This role is crucial in supporting Fetcherr’s mission to provide real-time, data-driven insights and recommendations to our airline partners.

Key Responsibilities:

• Design, implement, and maintain scalable and efficient data architecture for processing daily streams of data
• Optimize BigQuery usage to ensure high performance, efficiency, and cost-effectiveness
• Develop and implement strategies to meet the demands of scaling data and model training
• Collaborate with data engineering teams to ensure seamless ingestion and transformation of data streams into BigQuery
• Establish and enforce data governance policies to ensure data quality, security, and consistency
• Work closely with AI and data science teams to support model training and deployment
• Collaborate with DevOps and cloud teams to optimize storage and compute resources
• Act as a subject matter expert, providing guidance and mentorship to team members
• Identify and evaluate emerging data technologies to enhance Fetcherr's data architecture
• Implement solutions to scale data infrastructure for increasing data volumes
• Monitor and improve database performance and query efficiency

Fetcherr, experts in deep learning, algo, e-commerce, and digitization, is disrupting traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

Fetcher is seeking a Data Engineer to develop automated validation systems for large-scale data pipelines. The ideal candidate is a skilled data engineer with strong analytical capabilities, able to develop statistical validation tests, build automated monitoring systems, and implement solutions that can operate reliably at large scale.

Key Responsibilities:

• Build and optimize ETL/ELT workflows for analytics, ML models, and real-time systems
• Implement data transformation using DBT, SQL, and Python
• Work with distributed computing frameworks to process large-scale data
• Ensure data integrity and quality across all pipelines
• Optimize query performance in cloud-based data warehouses
• Automate data processes using orchestration tools
• Monitor and troubleshoot pipeline systems

Fetcherr experts in deep learning, algo, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We’re looking for an experienced and proactive QA Team Lead to drive quality assurance for our Application team and report directly to the Head of QA. This role involves managing a large QA team, including both manual and automation, and contributing hands-on work in front-end automation testing, as well as back-end automation testing.

Responsibilities

• Lead and manage the QA team, including both manual and automation QA, ensuring smooth communication with development teams
• Develop and execute automated front-end and back-end tests
• Work closely with teams to set and maintain quality standards throughout development
• Review code and mentor QA team members.
• Review and report test results, bugs, and issues to ensure transparency and continuous improvement

Customer Support Engineer

Fetcherr experts in deep learning, algo-trading, e-commerce, and digitization, Fetcherr disrupts traditional systems with its cutting-edge AI technology. At its core is the Large Market Model (LMM), an adaptable AI engine that forecasts demand and market trends with precision, empowering real-time decision-making. Specializing initially in the airline industry, Fetcherr aims to revolutionize industries with dynamic AI-driven solutions.

We are looking for customer support with a strong data background, who can provide ongoing support to our clients. The candidate will be an essential part of the support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering.

The Customer Support Engineer will assist the Head of Production & Support in overseeing the daily operations of the production department. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

Key Responsibilities:

• You will be responsible for maintaining and monitoring data pipelines that power our data science workflows.
• Develop and maintain production schedules.
• Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
• Monitor production timelines and adjust schedules as necessary to accommodate changes.
• Serve as a liaison between different departments to facilitate clear and effective communication.
• Communicate any production delays or issues to relevant stakeholders and customers.
• Maintain accurate records of production activities, including schedules, bugs and project status.
• Prepare and distribute reports on production performance and project progress.
• Identify potential production issues and work proactively to resolve them.
• Assist in troubleshooting production problems and implementing effective solutions.
• Provide prompt and efficient support to end-users experiencing technical issues with the Fetcherr platform.
• Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
• Collaborate with other teams, including R&D and product management, to resolve customer issues.